I can not find the product I need. Can it still be purchased through HSU?
Absoutely, As a wel-known manufacturer and supplier of camera accessories products,many of our products are not isted on the website.Comtact our customer
service team or your dedicated account manager. They can help you place an order for the product you need.
Can l get a discount if l order large quantities of an item?
When buying in large quantities, you can receive a discount and save even more. To get a discount either.
Find “Create Quote” in the shopping cart and submit your quote, and send an email to sales@hsuglobal.com for a volume discount.
If i need a product urgently, can you provide expedited delivery?
We provide diferent shipping methods with the diferent shiping times and prices, if you need a producturgenty, you can choose those shipping methods that can
provide the earliest delivery date.
Can l modify my shipping address or method?
Once the order has been packaged, you cannot change the shipping address. lf you have not completed payment, you wilneed to cancel the order and re-order theproduct with the correct address.
if yoy have already completed the payment, please contact your account manager or online live Chat service team to modify it
How can l track my package after it is shipped?
Please use the tracking number to track your package on the official website of the logistics company
There are two ways to obtain the tracking number.
Email
You will receive a notification email once your order is on its way
Online
You can also contact your account manager to check your order status
How can l check the status of my order?
You can contact your account manager directly for a status update.
How do l change items in my order?
lf you have not completed payment for the order, please cancel the order and place a new one with all of the required items.
if you have aready paid,please contactyour account manager to change tems foryou. You can then place a new order. Changes or modiications can be made to ar
order as long as it is before shipping has been processed.
Do you provide maintenance service?
Yes, within the product warranty period,we offer a free maintenance senvice. fthe waranty period has expired,we can stilrepai it foryou, butwe wilcharge a fee case-by-case.
